GENERAL TERMS AND CONDITIONS

 

  1. Use of the vehicle

The Hirer receives the rented vehicle in perfect working order, with all its documents, tyres, tools and accessories, and undertakes to preserve them and to drive the vehicle in accordance with the rules of the Highway Code. The following are expressly prohibited:

  1. Driving the vehicle by persons not authorised on the front page.
  2. Transporting persons or goods when this explicitly or implicitly involves subletting the vehicle.
  3. Transporting persons or goods without having obtained the administrative authorisation required by law. In the event of non-compliance, the Hirer shall be responsible for any penalties imposed on the Lessor by the Administration.
  4. Driving the vehicle while physically impaired, whether due to alcohol, drugs, fatigue, or illness.
  5. Using the vehicle to push or tow other vehicles.
  6. Participating with the vehicle in races, competitions, or challenges of any kind.
  7. Breaking or tampering with the vehicle’s odometer; the Hirer must immediately notify the Lessor of any malfunction thereof.

Driving the vehicle to another country without informing the Lessor at the time of concluding the contract or later, without Rent a Car Dénia, S.A. granting its consent by any means providing verifiable proof thereof.

 

  1. Return of the Vehicle

The Hirer shall return the rented vehicle together with all its documents, tyres, tools and accessories at the place and date stipulated on the front page. Any alteration must be previously authorised in writing by the Lessor. Failure to comply with this condition entitles the Lessor to request the judicial return of the vehicle.

 

  1. Rental charges

    The Hirer undertakes to pay the Lessor:

    1. The charges for the rental of the vehicle, delivery and collection, insurance, fuel, taxes and fees established in the current tariff of the Lessor. The application of the initially agreed rate is subject to the return of the vehicle at the agreed date and place.
    2. The charges incurred due to loss of vehicle documentation, as well as loss of tyres, tools and accessories, including damage to rims and tyres due to the Hirer’s fault or negligence.
    3. The costs of repair of damages caused to the vehicle in case of an accident when the following circumstances occur:
      1. The vehicle was not used in accordance with the established conditions.
      2. The accident report was not completed within the required time period or does not reflect the true facts of the incident.
      3. The applicable insurance excess was not covered. In this case, the maximum amount charged shall be the amount of the excess. Even when the Hirer was not responsible for the accident, they must pay the indicated amount; however, the Lessor, through the insurance company, shall manage reimbursement of the damage amount, which will then be delivered to the Hirer once received.
    4. Any fines and legal expenses arising from traffic offences or violations of laws, regulations or ordinances committed by the Hirer.
    5. In the event of incorrect refuelling, the Hirer shall pay all expenses incurred (tow truck, tank drainage, etc.).
    6. If the Hirer decides to terminate the rental before the date indicated in the Rental Agreement, they shall not be entitled to any refund corresponding to unused rental days.

 

  1. Deposits

The amount of the deposit varies depending on the coverage contracted. In city offices, the deposit is returned at the time of vehicle return provided that the office is open and the keys are not left in the drop box. In the case of airports, the deposit will be refunded within 7 days from the return of the vehicle.

 

  1. Insurance

The Hirer and authorised drivers indicated on the front page benefit from a motor insurance policy arranged by the Lessor, covering unlimited third-party liability in the following cases:

  1. The Hirer, in the event of an accident, sends the Lessor an accident report within forty-eight hours after it occurs.
  2. The insurance company does not reject the claim due to the driver failing to meet the physical conditions required by the Highway Code.

For the purposes of this insurance, the following shall not be considered third parties: the Hirer’s spouse, ascendants, descendants and siblings, as well as authorised drivers, their partners, and persons having a labour or dependency relationship with them.

Excluded from insurance coverage are the loss, theft or damage caused to goods transported in the rented vehicle.

Also excluded are damages to rims, tyres, the underside of the vehicle, wheels, glass and windows, unless these have been covered through the Hirer’s contracting of the SCDW VIP (Super Collision Damage Waiver) insurance.

The insurance arranged by the Lessor also covers the Hirer and authorised drivers regarding the provision of bail bonds and legal defence that may be required of the driver in criminal proceedings.

The Hirer’s liability for damages caused to the rented vehicle, provided that it is used in accordance with the established conditions, is fully covered in cases of theft and fire, and limited in the case of an accident to the amount of the excess.

The charge corresponding to said excess will be made to the Hirer’s credit card, and refunded when the vehicle is returned in the same condition in which it was delivered. The amount of the excess may be eliminated by contracting a “No-Excess Insurance”, whose amount is charged per day.

 

  1. Fuel

Fuel is not included in the rental price. It will be charged in advance.
The vehicle will be delivered with a full tank of fuel, which the Hirer must pay in full upon delivery of the vehicle.
If it is not returned with a full tank, the missing fuel plus a refuelling fee will be charged.

 

  1. Accidents

In the event of an accident, the Hirer undertakes to:

  1. Obtain the full details of the other party and possible witnesses, completing an accident report and sending it to the Lessor within forty-eight hours after it occurs.
  2. Not acknowledge or prejudge responsibility for the incident.
  3. Immediately notify the Authorities if the other party’s fault must be investigated or if there are injured persons.

Not abandon the rented vehicle without taking proper measures to protect it.

 

  1. Repairs

The Lessor shall bear the costs incurred during the rental for lubrication, oil changes and minor repairs (except punctures), up to a maximum of €30, which must be justified with the appropriate invoices.
The towing costs in the event of an accident are expressly excluded and shall be borne by the Hirer.
The Hirer undertakes to obtain prior authorisation from the Lessor for repairs exceeding €30.
If the Hirer carries out any repair to the rented vehicle without having obtained the Lessor’s written consent or without having submitted an accident report within the forty-eight hours established in condition 4(a), they shall not be entitled to reimbursement of any expenses incurred for such repair of any kind.

 

  1. Cancellations

If you have taken out cancellation insurance, in the event of a reservation cancellation, the refund shall be the amount of the reservation minus the cost of the Cancellation Insurance, provided that the reservation is cancelled at least 48 hours in advance.
If you have not taken out cancellation insurance, in the event of cancellation, the amount of the reservation will be refunded minus 20%.

 

  1. Limitation on Travel Outside Mainland Spain

Our vehicles may only be used within mainland Spanish territory. It is strictly forbidden to leave MAINLAND SPAIN (including and especially the Balearic Islands, due to quota and special authorisation limitations).

 

  1. Lessor’s Liability

The Lessor declares to have taken due precautions to avoid mechanical failures in the rented vehicle; however, in the event of such failures, the Lessor shall not assume any responsibility for damages that directly or indirectly may be caused to the Hirer as a result of such faults or breakdowns.

 

  1. Method of Payment

Payment may be made solely and exclusively by credit card (VISA or Mastercard).
The acceptance of a debit card by RENT A CAR DENIA S.A. implies the contracting by the customer of the “PREMIUM” Insurance.
The mandatory deposit will depend on the group contracted and the characteristics of the rental and its terms. The amount will range between €300 and €3,000.
The holder of the credit or debit card must be the main holder and driver of the rental agreement and must be present at the time of collecting the vehicle in order for it to be delivered.
No virtual cards, mobile payments, or any other electronic devices, VPay or Revolut will be accepted.
Please note that for Internet bookings, RENT A CAR DENIA S.A. uses a secure server, so your data are securely encrypted when transmitted via the Internet.

 

  1. Credit Card Charges

By signing this contract, the Hirer authorises Rent a Car Dénia, S.A. to charge to their credit card any amounts outstanding at the end of the contract, whether for rental payments, damages to the vehicle not covered by the subscribed insurance, or for any other amounts attributable to the customer, with an itemised statement of the charges.

 

  1. Personal Data Protection

We hereby inform you that, as a customer of this company, your personal data will be processed in the file named “Clients”, under the responsibility of Rent a Car Dénia, S.A. The processing of your data is necessary for the proper development of the business relationship between us and may be subject to mandatory transfers in accordance with current legislation. If you wish, you may exercise your rights of access, rectification, objection, and cancellation of your data by sending a written request to the address indicated in this contract.

 

  1. Jurisdiction

Any dispute arising between the Lessor and the Hirer shall be submitted to the jurisdiction of the Courts of Dénia, where the rental originated, with express waiver of any other jurisdiction.

 

  1. Legal Notice

Rent a Car Denia, S.A.
C/ Picasso, 1
46780 Oliva (Valencia)
Tax ID (CIF): A03085057
Main Office in Dénia (Alicante), Calle Consolat del Mar, 2
Telephone: (+34) 96 643 50 20